Refund policy

Portable Homes Convenience Return & Refund Policy

At Portable Homes Convenience, we prioritize customer satisfaction and ensure a smooth buying experience. This Return & Refund Policy outlines the conditions under which returns and refunds are accepted for our container houses.

Eligibility for Returns and Refunds:

We generally accept returns of unused and undamaged container houses within [number] days of delivery. To be eligible for a return and refund, the following conditions must be met:

  • Return Request: You must initiate a return request by contacting our customer support team within the specified timeframe mentioned above. This can be done by emailing us at info@portablehomesconvenience.com or calling us at +901 729 9269 We will guide you through the return process and provide you with a return authorization number (RAN) for reference.
  • Original Condition: The container house must be returned in its original packaging, with all components, manuals, and accessories included. Ensure it is in the same condition as it was received, without any damage, modifications, or signs of use.
  • Proof of Purchase: You will be required to provide a copy of your original receipt or order confirmation as proof of purchase when returning the container house.

Non-Returnable and Non-Refundable Items:

Please note that the following items are not eligible for returns or refunds:

  • Used Container Houses: Once a container house has been used, assembled, or modified in any way, it cannot be returned for a refund.
  • Custom-Made Products: If you have ordered a container house with specific customizations beyond our standard offerings, these products cannot be returned due to their bespoke nature.
  • Delivery Fees: Shipping costs associated with the initial delivery of the container house are non-refundable unless the return is due to our error (e.g., incorrect product shipped).

Return Process:

Once you have received a return authorization number (RAN) from our customer support team, you will be responsible for securely packaging the container house for return shipment. We recommend using the original packaging if possible to ensure proper protection during transport. Arrange for return transportation to our designated return facility (details will be provided upon receiving your return request). It's crucial to obtain a tracking number for the return shipment for your records and reference.

Refunds:

Upon receiving the returned container house at our facility and verifying it meets the return eligibility requirements, we will initiate a refund process. Refunds will be issued to the original payment method used for the purchase within [number] business days.

Important Considerations:

  • Return Shipping Costs: Customers are generally responsible for the cost of return shipping unless the return is due to our error (e.g., incorrect product shipped).
  • Delivery Timeframe: Please keep in mind that the minimum 35-day delivery timeframe associated with your initial purchase does not apply to the return process. The actual processing time for the return and issuance of your refund may vary.

Changes to Return & Refund Policy:

We reserve the right to modify this Return & Refund Policy at any time. Any changes will be reflected on this page and communicated through our website or email notifications.

Contact Us:

For any questions or concerns regarding our return and refund policy, the return process, or initiating a return, please feel free to contact our customer support team:

  • Email: info@portablehomesconvenience.com
  • Phone: +901 729 9269 

We are committed to providing you with a fair and transparent return and refund policy for your container house purchase.